Support & FAQ

Our team is available to answer any questions and special requests. We can also schedule calls to assist you in the buying process. Please use the contact form below or the chat window.

We ship products in DAP, taxes & import duties will have to be paid by the buyer at delivery. We do not accept returns.

  • Is Ingredients by Firmenich a part of the Firmenich Group?

    Yes, Ingredients by Firmenich is a special pilot project launched by the Firmenich Group to target the Middle East & Africa regions.

  • How long does it take to get the order delivered?

    Once you order from the shop, we ship them within 2-3 business days.

  • What countries can you deliver to?

    This pilot project is focused on countries in the Middle East & Africa, more specifically, UAE, Saudi Arabia, Turkey, Egypt, Lebanon, Israel, Oman, Kuwait, Qatar, Bahrain, Jordan & South Africa.

  • Do you offer sampling services?

    In the beta phase of this project, we will not offer sampling services. We recommend our customers to start with a 1kg pack.

    Paid samplings services may be considered upon request.

  • Are tax & duties included in the prices?

    For legal and logistical reasons our shipments are shipped DAP, meaning taxes and import duties are under the responsibility of buyer. We are happy to support with any questions.

  • Will you expand the product offering?

    The aim is to start with a limited product offer to guarantee faster lead times, but feel free to reach out via the contact form should you be interested in any of our other Firmenich products!

  • What payment methods do you accept?

    At this time, we only accept prepayment via Credit Card.

  • Shipping fees & conditions ?

    We offer flat fee shipping and free shipping for any order value above 5000$.

  • Health & Safety

    Some of our Ingredients are classified as dangerous products. For any question regarding regulatory and safety please write to us via the contact form below and we will be happy to help you.

Contact form: